If you are receiving an error message after trying to upload your metadata spreadsheet, and you have not received a message explaining the reasons in your Messages, it could be due to one of the following:
- the spreadsheet you are using is out of date: the most recent version is dated December 2016 and can be downloaded from the Bulk Upload page
- you have not entered the Title, the Author/Contributor, the ISBN-13/ISSN. and some rights for all titles. These fields are mandatory
- the spreadsheet format is not set to General. If the ISBN-13 is not appearing in the format "9.78000E+12", select all ISBNs, right-click on the column and click 'Format Cells', click 'General', then 'OK'.
- you have not filled in the rights and/or permissions in the specified formats. See instructions to do this on the spreadsheet tab 'Adding Rights'
See here for detailed instructions and further links to help for the Bulk Upload features.
If none of these options work for you, Contact us