If you are receiving an error message after trying to upload your metadata spreadsheet, and you have not received a message explaining the reasons in your Messages, it could be due to one of the following:
- the spreadsheet you are using is out of date: the most recent version is dated 1st December 2016
- you have not entered the Title, the Author/Contributor, the ISBN-13/ISSN. and some rights for all titles. These fields are mandatory
- the spreadsheet format is not set to General. If the ISBN-13 is not appearing in the format "9.78000E+12", select all ISBNs, right-click on the column and click 'Format Cells', click 'General', then 'OK'.
See here for detailed instructions and further links to help for the Bulk Upload features.
If none of these options work for you, email us at firstname.lastname@example.org.